Shipping & Returns

All orders to ship free, best way, to US zip codes. All others TBD at sale.

Manufacturers Warranty

We really love our hiking sticks, and we want you to be 100% satisfied with your purchase. Normal wear and tear is expected as you enjoy your hiking stick and is not under warranty. We stand by the Mountainrailz construction and will replace the hiking stick due to failed joinery for up to one year. If it is determined to be faulty by our staff, we will replace the hiking stick. Customer must provide original receipt. Please contact us for policy details.

Usage disclaimer: All outdoor sports and activities carry an inherent risk. Please use Mountainrailz responsibly for the intended purpose at your own risk.

Purchasing Disclaimer: Hiking sticks are all bench made and, as such, there are wood grain and appearance variations – the colors shown are a very close approximation.  

Refund Policy

Mountainrailz offers a 30 day refund for an unused product. If you are not 100% satisfied with your product, please return in original packaging. Customer must provide original receipt. Please contact us for policy details.

Exchange Policy

Mountainrailz offers a 30 day exchange policy for a different height or color hiking stick. Original product must be returned unused and in original packaging. Customer must provide original receipt. Please contact us for policy details.

Privacy Policy

Your privacy is important. We do not sell, share, rent, or trade the personal information you have provided to process and ship your orders and will use it to communicate promotions and product information to you. If you want to delete or modify your personal information from Mountainrailz records, or opt our of receiving information, please email info@mountainrailz.com. As a reminder, your contribution to the site may become available for public access. We reserve the right to publish as we see fit.

 

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